Outsourced IT Support | Comstream

Maintain efficient operations and improve end-user satisfaction

with our dedicated nearshore support center model

As your business grows, meeting customer expectations and keeping a high service level becomes increasingly challenging. By using our dedicated nearshore support center model you can enjoy peace of mind and provide high-class technical support at all times. As a natural extension of your team, your nearshore support staff will be able to help resolve issues and answer questions to your customers or internal organisation, no matter the time of day.

trophy icon

Knowledge and expertise

We provide competent and service-minded support professionals. By aligning processes and systems in co-operation with you, we are ensuring high quality operations.

five icon

Flexible and adaptable

Your nearshore technical support staff can easily accommodate new product or feature launches, remote desktop support, updates and troubleshooting.

Globe icon

Closer than you think

Based in Sofia, Bulgaria, your technical support team is ideally placed in a European time zone and within easy reach.

Desktop icon

The right tools for the job

Your nearshore support team will work out of our comfortable office, using modern equipment in an enjoyable working environment.

Heart icon

Full-service

You’ll have access to our local management to oversee your staff and operations, as well as local HR team to look after, and scale your team as required.

How to gain a business advantage with outsourced technical support

For businesses of all sizes and industries, competition has never been tougher. From new market entrants and disruptors through to the drag of legacy systems and financial blockers, today’s companies need to adapt to the new ways of working or risk getting left behind. As a business owner or employee, you already know the importance of finding and maintaining your competitive advantage: and part of that advantage is how well you serve your customers and partners. According to Salesforce, 84% of consumers say that the experience a company provides is as important as its products and services. To deliver that experience, you’ll need to deliver on a number of success factors, including the provision of first-class customer support that is more technical and more useful. But how can you provide that support in a way that’s not only cost-effective but elevates your competitive advantage? In the whitepaper below, we are going to take a closer look at technical nearshoring support, together with how it can help your business maintain market leadership.

Nearshore software development from highly skilled developers

If you need to expand your software development capacity, you can build a tailor-made nearshore development team with us.

Read more